Certificate II in Retail Services

Applied Training Solutions Pty Ltd

This qualification is part of the Retail Services Training Package. It reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Entry Requirements:

No minimum education

Structure:

12 units: 7 core; 5 elective

Subjects you can Study:

Core: Engage the customer; Communicate in the workplace to support team and customer outcomes; Work effectively in a service environment; Organise personal work requirements; Advise on products and services; Identify and respond to security risks; Contribute to workplace health and safety. Plus electives.

Related Careers:

Cashier, Sales Assistant,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Smithfield No info Yes Online 1 year
Smithfield No info Yes 1 year
Smithfield No info Yes
Wollongong No info No
Established in 1999, Applied Training Solutions Pty Ltd is a Registered Training Organisation offering over 90 nationally recognised training qualifications Australia wide. They offer nationally accredited qualifications ranging from Certificate II through to Diploma level, and aim to capably serve the workplace training market and job seeker training needs of Australians.

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