Certificate III in Customer Engagement

Applied Training Solutions Pty Ltd

This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Entry Requirements:

No minimum education

Structure:

12 units: 4 core; 8 elective

Subjects you can Study:

Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Smithfield No info No
Wollongong No info No
Established in 1999, Applied Training Solutions Pty Ltd is a Registered Training Organisation offering over 90 nationally recognised training qualifications Australia wide. They offer nationally accredited qualifications ranging from Certificate II through to Diploma level, and aim to capably serve the workplace training market and job seeker training needs of Australians.

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