Diploma of Customer Engagement

Applied Training Solutions Pty Ltd

This qualification is part of the Business Services Training Package. It reflects the role of individuals with various job titles including contact centre managers, quality assurance officers, analysts, schedulers and customer contact managers. Individuals in these roles would possess sound relationship management skills and be well-equipped to support a team. They would typically manage complex multi-channel customer interactions including training others and promoting continuous process improvements within an organisation.

Entry Requirements:

No minimum education


10 units: 3 core; 7 elective

Subjects you can Study:

Core: Integrate customer contact operations in the organisation; Develop a workplace learning environment; Facilitate continuous improvement Electives: Initiate a quality audit; Develop business continuity strategy; Establish a multicentre; Manage data interrogation; Schedule customer engagement activity; Identify and interpret compliance requirements; Research compliance requirements and issues; Configure and optimise customer contact technology; plus more.

Related Careers:

Quality Assurance Inspector,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Smithfield No info No
Wollongong No info No
Established in 1999, Applied Training Solutions Pty Ltd is a Registered Training Organisation offering over 90 nationally recognised training qualifications Australia wide. They offer nationally accredited qualifications ranging from Certificate II through to Diploma level, and aim to capably serve the workplace training market and job seeker training needs of Australians.

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