Certificate III in Retail - SIR30216

ARA Retail Institute

Type of institution: Registered Training Organisation
Level: Vocational Education and Training (VET)

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • 13 units: 8 core
  • 5 elective


  • Sell to the retail customer
  • Handle food safely in a retail environment
  • Produce visual merchandise displays
  • Train others in frontline tasks
  • Maintain personal health and wellbeing
  • Balance and secure point-of-sale terminal
  • Work with diverse people
  • Advise on food products and services
  • Work effectively in a service environment
  • Coordinate visual merchandising activities
  • Contribute to workplace health and safety
  • Work effectively in a team
  • Assist with customer difficulties
  • Develop personal productivity
  • Build sales of branded products
  • Engage the customer
  • Control stock
  • Promote team cohesion
  • Identify and respond to security risks
  • Organise personal work requirements
  • Advise on health and nutritional products and services
  • Profile the market
  • Support marketing and promotional activities
  • Supervise a food safety program
  • Style the customer
  • Merchandise food products
  • Organise and maintain the store environment
  • Supervise and support frontline team members
  • Deliver food products
  • Build customer relationships and loyalty
  • Provide responsible service of alcohol
  • Receive and handle retail stock
  • Analyse and achieve sales targets

Study information

CampusFeesEntryMid year intakeAttendance
Melbourne Domestic: $3,000
International: $3,000
  • Full-time : 7 months

Fee comments

Campuses: Melbourne.

Fee will be invoiced upon commencement of training. To apply for Government funded place, please contact ARA Retail Institute directly (terms and conditions apply). Concession fee available for eligible participants.

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