Certificate III in Customer Engagement

Ashley Institute of Training

This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Course Fee:

$1,500.00

Entry Requirements:

No minimum education

Structure:

12 units: 4 core; 8 elective

Subjects you can Study:

Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Salisbury No info No
Launceston No info No
Maddington No info No
Altona North No info No
Established in 2001, Ashley Institute of Training is a Registered Training Organisation and offers nationally recognised courses for a wide range of industry sectors. The Institute's goal is to assist both individuals and national employers up-skill and get ahead.

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