Certificate IV in Customer Engagement

Ashley Institute of Training

This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Course Fee:

$2,000.00

Entry Requirements:

No minimum education

Structure:

13 units: 3 core; 10 elective

Subjects you can Study:

Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Salisbury No info No
Launceston No info No
Maddington No info No
Altona North No info No
Established in 2001, Ashley Institute of Training is a Registered Training Organisation and offers nationally recognised courses for a wide range of industry sectors. The Institute's goal is to assist both individuals and national employers up-skill and get ahead.

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