Certificate III in Customer Engagement

Asset Training Australia

This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Course Fee:

$800.00

Entry Requirements:

No minimum education

Structure:

12 units: 4 core; 8 elective

Subjects you can Study:

Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Brisbane No info Yes Online
Brisbane No info Yes
Brisbane No info Yes Full time
Brisbane No info Yes
Toowoomba No info Yes Online
Toowoomba No info Yes
Toowoomba No info Yes Full time
Toowoomba No info Yes
Hermit Park No info No Online
Hermit Park No info No
Hermit Park No info No Full time
Hermit Park No info No
North Lakes No info Yes Online
North Lakes No info Yes
North Lakes No info Yes Full time
North Lakes No info Yes
Rockhampton No info No Online
Rockhampton No info No
Rockhampton No info No Full time
Rockhampton No info No
Browns Plains No info Yes Online
Browns Plains No info Yes
Browns Plains No info Yes Full time
Browns Plains No info Yes
Burleigh Waters No info Yes Online
Burleigh Waters No info Yes
Burleigh Waters No info Yes Full time
Burleigh Waters No info Yes
Established in 2006, Asset Training Australia is a Registered Training Organisation offering training in Security operations, Security Firearms, Security & risk management, Traffic control and Traffic management, Workplace health and safety, Investigative services, Training and assessment, Business, Business administration, Customer Contact; Management, Project management, Marketing, Human resources, Quality auditing, Franchising, Courses in Community services -Commissioner for Declarations & Justice of the Peace (Qualified), Self defence instructors and Outdoor recreation. They also offer short courses in Firearms safety, Manual handling, CPR, First aid, RSA and OHS Inductions for White Cards. Class sizes are capped at 20 students.

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