Certificate IV in Customer Engagement

Asset Training Australia

This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Course Fee:

$1,100.00

Entry Requirements:

No minimum education

Structure:

13 units: 3 core; 10 elective

Subjects you can Study:

Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Brisbane No info No Online
Brisbane No info No
Brisbane No info No Full time
North Lakes No info No Online
North Lakes No info No
North Lakes No info No Full time
Established in 2006, Asset Training Australia is a Registered Training Organisation offering training in Security operations, Security Firearms, Security & risk management, Traffic control and Traffic management, Workplace health and safety, Investigative services, Training and assessment, Business, Business administration, Customer Contact; Management, Project management, Marketing, Human resources, Quality auditing, Franchising, Courses in Community services -Commissioner for Declarations & Justice of the Peace (Qualified), Self defence instructors and Outdoor recreation. They also offer short courses in Firearms safety, Manual handling, CPR, First aid, RSA and OHS Inductions for White Cards. Class sizes are capped at 20 students.

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