Diploma of Customer Engagement

Asset Training Australia

This qualification is part of the Business Services Training Package. It reflects the role of individuals with various job titles including contact centre managers, quality assurance officers, analysts, schedulers and customer contact managers. Individuals in these roles would possess sound relationship management skills and be well-equipped to support a team. They would typically manage complex multi-channel customer interactions including training others and promoting continuous process improvements within an organisation.

Course Fee:

$1,350.00

Entry Requirements:

No minimum education

Structure:

10 units: 3 core; 7 elective

Subjects you can Study:

Core: Integrate customer contact operations in the organisation; Develop a workplace learning environment; Facilitate continuous improvement Electives: Initiate a quality audit; Develop business continuity strategy; Establish a multicentre; Manage data interrogation; Schedule customer engagement activity; Identify and interpret compliance requirements; Research compliance requirements and issues; Configure and optimise customer contact technology; plus more.

Related Careers:

Quality Assurance Inspector,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Brisbane No info No Online
Brisbane No info No
Brisbane No info No Full time
North Lakes No info No Online
North Lakes No info No
North Lakes No info No Full time
Established in 2006, Asset Training Australia is a Registered Training Organisation offering training in Security operations, Security Firearms, Security & risk management, Traffic control and Traffic management, Workplace health and safety, Investigative services, Training and assessment, Business, Business administration, Customer Contact; Management, Project management, Marketing, Human resources, Quality auditing, Franchising, Courses in Community services -Commissioner for Declarations & Justice of the Peace (Qualified), Self defence instructors and Outdoor recreation. They also offer short courses in Firearms safety, Manual handling, CPR, First aid, RSA and OHS Inductions for White Cards. Class sizes are capped at 20 students.

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