Certificate IV in Customer Engagement

Australasian Leadership Academy

This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Course Fee:

Australian: $3,100

Entry Requirements:

No minimum education


13 units: 3 core; 10 elective

Subjects you can Study:

Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Brisbane No info No Online 1 year
Brisbane No info No 1 year
Brisbane No info No Full time 1 year
Brisbane No info No 1 year
Brisbane No info No Part time 1.5 years
Australasian Leadership Academy is a Registered Training Organisation (RTO ID 41012). They have the capacity and capability to deliver organisational change management, leadership, management and project management training nationally and internationally to corporate business, industry and government organisations. The Academy offers a holistic approach to educational needs specialising in Customised Training Solutions driven by innovation and flexibility, national partnerships and alliances offering a greater scope of expertise and a personalised Key Account Management service with the capacity to provide all requirements associated with the program delivery. Customised training programs are tailored to individual and organisational needs. RPL, self-paced, blended and workshop options available. They are a AIPM Endorsed course provider for the Diploma of Project Management.

Is the information on this page correct? Request update

Request Information
Enquiry form

Related courses