Certificate IV in Life Insurance - FNS41515
Australian and New Zealand Institute of Insurance and Finance
Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS:
This qualification is designed to reflect the role of persons carrying out work in life insurance in a range of environments including as a team member in a large organisation or a small practice. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to customer service and assistance with policies and claims. They apply solutions to a defined range of life insurance problems, and analyse and evaluate information from a variety of relevant sources Licensing/Regulatory Information No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to the FNS Implementation Guide Companion Volume for guidance on requirements.
Structure
- 13 units: 2 core
- 11 elective
Subjects
- Process a life insurance application
- Use medical terminology in an insurance context
- Collect and manage information to facilitate claims assessment
- Settle life insurance claims
- Process requests for policy alterations and assignments
- Use specialist terminology in insurance claims
- Develop and maintain in-depth knowledge of products and services used by the life insurance sector
- Work effectively in the financial services industry
- Evaluate life insurance claims
- Deliver a professional service to customers
- Resolve disputes
- Contribute to the life risk underwriting process
- Respond to customer enquiries
- Process life insurance contract maturity and surrender payment requests
- Process customer complaints
- Comply with financial services legislation
- Issue a life insurance policy
