Certificate IV in Employment Services (12)

Australian Business and Retail Academy (Queensland)

This qualification is part of the Community Services Training Package. It covers workers who provide a range of programs and services to individuals and groups of clients and employers to support them in locating, securing and maintaining suitable employment. Workers at this level need an understanding of access and equity issues including cultural diversity, Aboriginal and/or Torres Strait Islander and disability issues and to work with local communities in the provision of services. They may also have limited supervisory responsibilities in the employment services context.

Entry Requirements:

No minimum education


14 units: 7 core; 7 elective

Subjects you can Study:

Core: Use targeted communication skills to build relationships; Work within a relevant legal and ethical framework; Work effectively in employment services; Collect, analyse and apply labour market information; Monitor and improve contracted employment services; Maintain an effective work environment; Contribute to WHS processes. Elective streams: Project coordination; Disability employment services; Case management and intensive support work; Job placement; Job search support and training; Apprenticeship and traineeship programs; Business development; Promotion of clients to employers.

Further information:

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended: Work effectively with culturally diverse clients and co-workers; Work effectively with Aboriginal and/or Torres Strait Islander people.

Related Careers:

Recruitment Consultant,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Albion No info No Online
Australian Business and Retail Academy (Queensland) is a Registered Training Organisation offering courses in business and community services including aged care, disability, youth work, employment services, children's services and home and community care. The provider aims to support learners, including those with language, literacy and numeracy support needs to successfully complete vocational courses, attain qualifications and secure employment.

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