Certificate II in Customer Engagement

Australian College of Commerce & Management Pty Ltd

This qualification is part of the Business Services Training Package. It reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

Course Fee:

$2,200.00

Entry Requirements:

No minimum education

Structure:

9 units: 3 core; 6 elective

Subjects you can Study:

Core: Conduct customer engagement; Prepare for work in a customer engagement environment; Communicate in the workplace. Electives: Use multiple information systems; Process credit applications; Conduct outbound customer contact; Develop product and service knowledge for customer contact operation; Process customer complaints; Operate a personal computer; Undertake elearning; Manage personal stress in the workplace; Use, communicate and search securely on the internet; Operate application software packages; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Wollongong No info Yes Online 0.5 year
Wollongong No info Yes 0.5 year
Wollongong No info Yes 1 year
Surry Hills No info Yes Online 0.5 year
Surry Hills No info Yes 0.5 year
Surry Hills No info Yes 1 year
Established in 1996, the Australian College of Commerce and Management is a Registered Training Organisation that has been operating since the government introduced private providers to Vocational Education. This allowed employers and students greater choice about where they did their qualifications. The College has been the training institution of choice for thousands of students and a wide range of employers across every industry sector. The Australian College of Commerce and Management Pty Ltd offers a range of courses including accounting, business, customer contact, financial services, information technology, marketing and sales. Courses are available by external or flexible delivery Australia-wide, with support through telephone tutorials. Online learning and face-to-face training is also available.

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