This qualification is part of the Business Services Training Package. It reflects the role of individuals with various job titles including contact centre managers, quality assurance officers, analysts, schedulers and customer contact managers. Individuals in these roles would possess sound relationship management skills and be well-equipped to support a team. They would typically manage complex multi-channel customer interactions including training others and promoting continuous process improvements within an organisation.

Course Fee:

$6,600.00

Entry Requirements:

No minimum education

Structure:

10 units: 3 core; 7 elective

Subjects you can Study:

Core: Integrate customer contact operations in the organisation; Develop a workplace learning environment; Facilitate continuous improvement Electives: Initiate a quality audit; Develop business continuity strategy; Establish a multicentre; Manage data interrogation; Schedule customer engagement activity; Identify and interpret compliance requirements; Research compliance requirements and issues; Configure and optimise customer contact technology; plus more.

Related Careers:

Quality Assurance Inspector,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Wollongong No info Yes Online 1.5 years
Wollongong No info Yes 1.5 years
Wollongong No info Yes 2 years
Surry Hills No info Yes Online 1.5 years
Surry Hills No info Yes 1.5 years
Surry Hills No info Yes 2 years
Established in 1996, the Australian College of Commerce and Management is a Registered Training Organisation that has been operating since the government introduced private providers to Vocational Education. This allowed employers and students greater choice about where they did their qualifications. The College has been the training institution of choice for thousands of students and a wide range of employers across every industry sector. The Australian College of Commerce and Management Pty Ltd offers a range of courses including accounting, business, customer contact, financial services, information technology, marketing and sales. Courses are available by external or flexible delivery Australia-wide, with support through telephone tutorials. Online learning and face-to-face training is also available.

Is the information on this page correct? Request update

Request Information
Enquiry form

Related courses
QLD
VIC
SA
WA
NSW
ACT
NT
TAS