Certificate II in Customer Engagement

Australian College of Higher Studies

This qualification is part of the Business Services Training Package. It reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

Entry Requirements:

No minimum education

Structure:

9 units: 3 core; 6 elective

Subjects you can Study:

Core: Conduct customer engagement; Prepare for work in a customer engagement environment; Communicate in the workplace. Electives: Use multiple information systems; Process credit applications; Conduct outbound customer contact; Develop product and service knowledge for customer contact operation; Process customer complaints; Operate a personal computer; Undertake elearning; Manage personal stress in the workplace; Use, communicate and search securely on the internet; Operate application software packages; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Bungendore No info No Online
Bungendore No info No
Bungendore No info No Full time
Bungendore No info No Part time
Bungendore No info No
Australian College of Higher Studies is a Registered Training Organisation. Training is available in the areas of Business, Management, Early Childhood Education, Finance, Hospitality, Human Resources, Project Management, Retail and Tourism. Most courses are available through online delivery and group sessions are booked with clients by arrangement. Clients range from federal, state and local governments, businesses and individuals wishing to have further development of staff and/or individuals.

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