This qualification is part of the Tourism, Travel and Hospitality Training Package. It reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems. It provides a pathway to work as a supervisor in hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes, and coffee shops. It allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Entry Requirements:

No minimum education

Structure:

21 units: 9 core; 12 elective

Subjects you can Study:

Core: Enhance customer service experiences; Manage conflict; Lead and manage people; Manage finances within a budget; Coach others in job skills; Implement and monitor WHS practices; plus more. Electives: Use hygienic practices for hospitality service; Use hygienic practices for food safety; Respond to a customer in crisis; Address protocol requirements; Develop and use complex spreadsheets; Clean and tidy bar areas; Attend casino gaming machines; Roster staff; Purchase goods; Plan catering for events or functions; plus more.

Study Pathways:

Diploma of Hospitality; or Diploma qualifications in any service industry field.

Further information:

This qualification is suitable for an apprenticeship pathway.

Related Careers:

Bar Attendant, Barista, Gaming Worker, Hotel and Motel Front Office Attendant, Porter - Hotel/Motel, Room Attendant, Waiter,

Campus	ATAR/OP	Mid Year Intake	Study Mode
Bungendore	No info	No	Online
Bungendore	No info	No
Bungendore	No info	No	Full time
Bungendore	No info	No	Part time
Bungendore	No info	No

Australian College of Higher Studies is a Registered Training Organisation. Training is available in the areas of Business, Management, Early Childhood Education, Finance, Hospitality, Human Resources, Project Management, Retail and Tourism. Most courses are available through online delivery and group sessions are booked with clients by arrangement. Clients range from federal, state and local governments, businesses and individuals wishing to have further development of staff and/or individuals.

Course Details

Entry Requirements:

No minimum education

Structure:

21 units: 9 core; 12 elective

Subjects you can Study:

Study Pathways:

Diploma of Hospitality; or Diploma qualifications in any service industry field.

Further information:

This qualification is suitable for an apprenticeship pathway.

Related Careers:

Bar Attendant, Barista, Gaming Worker, Hotel and Motel Front Office Attendant, Porter - Hotel/Motel, Room Attendant, Waiter,

Study Information

Campus	ATAR/OP	Mid Year Intake	Study Mode
Bungendore	No info	No	Online
Bungendore	No info	No
Bungendore	No info	No	Full time
Bungendore	No info	No	Part time
Bungendore	No info	No

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Certificate IV in Hospitality

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