Certificate II in Customer Engagement

Australian College Pty Ltd

This qualification is part of the Business Services Training Package. It reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

Entry Requirements:

No minimum education

Structure:

9 units: 3 core; 6 elective

Subjects you can Study:

Core: Conduct customer engagement; Prepare for work in a customer engagement environment; Communicate in the workplace. Electives: Use multiple information systems; Process credit applications; Conduct outbound customer contact; Develop product and service knowledge for customer contact operation; Process customer complaints; Operate a personal computer; Undertake elearning; Manage personal stress in the workplace; Use, communicate and search securely on the internet; Operate application software packages; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Surry Hills No info Yes Online
Surry Hills No info Yes
Australian College Pty Ltd is a Registered Training Organisation that has over 100+ courses available, for both personal and professional development. Australian College provides for ongoing education needs of students. Their courses are delivered by distance learning in the faculties of Accounting and Finance; Business, Management and Marketing; Childcare Education and Support; Fitness, Health and Sport; Hospitality, Tourism and Travel; Information Technology and Training and Assessment.

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