Certificate III in Customer Engagement

Australian College Pty Ltd

This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Entry Requirements:

No minimum education

Structure:

12 units: 4 core; 8 elective

Subjects you can Study:

Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Surry Hills No info Yes Online
Surry Hills No info Yes
Australian College Pty Ltd is a Registered Training Organisation that has over 100+ courses available, for both personal and professional development. Australian College provides for ongoing education needs of students. Their courses are delivered by distance learning in the faculties of Accounting and Finance; Business, Management and Marketing; Childcare Education and Support; Fitness, Health and Sport; Hospitality, Tourism and Travel; Information Technology and Training and Assessment.

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