Certificate II in Customer Engagement - BSB20215

Australian College Pty Ltd

Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS:

This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.Licensing/Regulatory InformationNo licensing, legislative or certification requirements apply to this qualification at the time of publication.

Structure

3 core units plus 6 electives.

Subjects

  • Operate application software packages
  • Conduct customer engagement
  • Process credit applications
  • Communicate in the workplace
  • Use, communicate and search securely on the internet
  • Use multiple information systems
  • Contribute to health and safety of self and others
  • Work effectively with others
  • Develop product and service knowledge for customer engagement operation
  • Deliver a service to customers
  • Communicate electronically
  • Operate a personal computer
  • Prepare for work in a customer engagement environment
  • Undertake e-learning
  • Process customer complaints
  • Conduct outbound customer engagement
  • Manage personal stress in the workplace

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