Type of institution: Registered Training Organisation Level: Pre-degree CRICOS:
This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.Licensing/Regulatory InformationNo licensing, legislative or certification requirements apply to this qualification at the time of publication.
Structure
3 core units plus 6 electives.
Subjects
Operate application software packages
Conduct customer engagement
Process credit applications
Communicate in the workplace
Use, communicate and search securely on the internet
Use multiple information systems
Contribute to health and safety of self and others
Work effectively with others
Develop product and service knowledge for customer engagement operation
Deliver a service to customers
Communicate electronically
Operate a personal computer
Prepare for work in a customer engagement environment