Certificate II in Retail Services (12)

Australian Forensic Services Pty Ltd

This qualification is part of the Retail Services Training Package. It provides the skills and knowledge for an individual to be competent in a range of activities and functions in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets.

Entry Requirements:

No minimum education


14 units: 8 core; 6 elective

Subjects you can Study:

Core: Apply point-of-sale handling procedures; Interact with customers; Organise and maintain work areas; Communicate in the workplace to support team and customer outcomes; Operate retail technology; Work effectively in a customer service environment; Minimise loss; Apply safe working practices. Electives: Apply retail office procedures; Use computers as part of business and E-commerce processes; Perform retail finance duties; Apply retail food safety practices; Retail fresh, frozen and live seafood; Advise on bakery products; plus more.

Related Careers:

Cashier, Sales Assistant,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Deakin No info No Full time 3 weeks
Australian Forensic Services Pty Ltd is a Registered Training Organisation based in Canberra. It provides training in the areas of investigation, statutory compliance and fraud control, government, security and risk management, public safety and intelligence, business services, management, work health and safety, information technology, training and education. AFS provides customised training that can be delivered across Australia.

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