Advanced Diploma of Leadership and Management - BSB61015

Australian Professional Skills Institute

Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS: 03255G

This qualification is part of the Business Services Training Package. It reflects the role of individuals who apply specialised knowledge and skills, together with experience in leadership and management, across a range of enterprise and industry contexts. Individuals at this level use initiative and judgement to plan and implement a range of leadership and management functions, with accountability for personal and team outcomes within broad parameters. They use cognitive and communication skills to identify, analyse and synthesise information from a variety of sources and transfer their knowledge to others, and creative or conceptual skills to express ideas and perspectives or respond to complex problems.


  • 12 units
  • 4 core, 8 elective


  • Develop and implement strategic plans
  • Develop and maintain a customer engagement marketing strategy
  • Develop and implement diversity policy
  • Manage risk
  • Forecast and plan using customer engagement traffic information analysis
  • Identify and implement business innovation
  • Manage human resources strategic planning
  • Lead and manage organisational change
  • Develop and implement a business plan
  • Design and manage the enterprise quality management system
  • Monitor corporate governance activities
  • Manage customer engagement operational costs
  • Plan and establish compliance management systems
  • Manage knowledge and information
  • Optimise customer engagement operations
  • Develop and implement corporate social responsibility
  • Manage employee relations
  • Develop and implement strategies for intellectual property management
  • Manage finances
  • Define recordkeeping framework
  • Manage customer engagement information
  • Manage strategic contracts
  • Develop workplace policy and procedures for sustainability
  • Manage resources
  • Design and launch new customer engagement facilities
  • Develop a marketing plan
  • Provide leadership across the organisation
  • Develop and maintain a service level strategy
  • Establish and maintain strategic networks
  • Manage innovation and continuous improvement
  • Develop, implement and maintain WHS management systems
  • Contribute to organisation development
  • Manage customer engagement centre staffing

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