Deliver a Service to Customers (BSB Unit)

Australian Salesmasters Training Co Pty Ltd

This unit is part of the Business Services Training Package. It describes the performance outcomes, skills and knowledge required to deliver all aspects of customer service at an introductory level. This unit applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.

Entry Requirements:

No minimum education

Subjects you can Study:

Establish contact with customers; Identify customer needs; Deliver service to customers; Process customer feedback

Campus ATAR/OP Mid Year Intake Study Mode Duration
Rosebery No info No
Established in 1986, Australian Salesmasters Training Co is a Registered Training Organisation offering courses in retail, automotive sales, business, marine sales and property. Courses are personalised to suit clients' individual needs.

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