Deliver and Monitor a Service to Customers (BSB Unit)

Australian Salesmasters Training Co Pty Ltd

This unit is part of the Business Services Training Package. It describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. Operators may exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over either a short or long term interaction.

Entry Requirements:

No minimum education

Subjects you can Study:

Identify customer needs; Deliver a service to customers; Monitor and report on service delivery

Campus ATAR/OP Mid Year Intake Study Mode Duration
Rosebery No info No
Established in 1986, Australian Salesmasters Training Co is a Registered Training Organisation offering courses in retail, automotive sales, business, marine sales and property. Courses are personalised to suit clients' individual needs.

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