Process Customer Complaints (BSB Unit)

Australian Salesmasters Training Co Pty Ltd

This unit is part of the Business Services Training Package. It describes the skills and knowledge required to handle formal and informal negative feedback and complaints from customers. Operators may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

Entry Requirements:

No minimum education

Subjects you can Study:

Respond to complaints; Refer complaints; Exercise judgement to resolve customer service issues

Campus ATAR/OP Mid Year Intake Study Mode Duration
Rosebery No info No
Established in 1986, Australian Salesmasters Training Co is a Registered Training Organisation offering courses in retail, automotive sales, business, marine sales and property. Courses are personalised to suit clients' individual needs.

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