This qualification is part of the Tourism, Travel and Hospitality Training Package. It reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems. It provides a pathway to work as a supervisor in hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes, and coffee shops. It allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Course Fee:

$5,525.00

Entry Requirements:

No minimum education

Structure:

21 units: 9 core; 12 elective

Subjects you can Study:

Core: Enhance customer service experiences; Manage conflict; Lead and manage people; Manage finances within a budget; Coach others in job skills; Implement and monitor WHS practices; plus more. Electives: Use hygienic practices for hospitality service; Use hygienic practices for food safety; Respond to a customer in crisis; Address protocol requirements; Develop and use complex spreadsheets; Clean and tidy bar areas; Attend casino gaming machines; Roster staff; Purchase goods; Plan catering for events or functions; plus more.

Study Pathways:

Diploma of Hospitality; or Diploma qualifications in any service industry field.

Further information:

This qualification is suitable for an apprenticeship pathway.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Collingwood No info Yes Online
Collingwood No info Yes
Collingwood No info Yes
Warrnambool No info Yes
Warrnambool No info Yes
Established in 1998, award-winning training organization Australian Vocational Training and Employment Services Pty Ltd (AVTES) is a Registered Training Organisation which delivers high quality accredited training to hospitality businesses. AVTES helps hospitality businesses to improve the skills and confidence of their staff with high quality on-the-job training. They are known for their expert trainers and high standards. They deliver qualifications from Certificate III to Advanced Diploma level in hospitality, cookery, and management. They are most famous for pioneering the on-the-job cookery apprenticeship back in the 1990's. They also assist businesses to meet legislative requirements with accredited short courses. Funded training is available through traineeships, apprenticeships, and the Victorian Training Guarantee. Full fee paying training is also available.

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