Certificate II in Retail Services

Bendigo TAFE

This qualification is part of the Retail Services Training Package. It reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Entry Requirements:

No minimum education

Structure:

12 units: 7 core; 5 elective

Subjects you can Study:

Core: Engage the customer; Communicate in the workplace to support team and customer outcomes; Work effectively in a service environment; Organise personal work requirements; Advise on products and services; Identify and respond to security risks; Contribute to workplace health and safety. Plus electives.

Accepts International Students:

Yes

Provider CRICOS: 01218G

Related Careers:

Cashier, Sales Assistant,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Echuca No info No
As a technical and further education provider, Bendigo TAFE is governed by a number of regulatory bodies and frameworks and is responsible to the Minister for Education and Training, reporting through Skills Victoria within the Victorian Government Department of Education, Employment and Training.

Through a network of four campuses, Bendigo TAFE deliver over 100 vocational courses to over 9,000 students every year. The course content is designed to deliver practical, hands-on and industry relevant skills that help get students into the workforce faster, upgrade existing skills or prepare students for further study pathways.

Bendigo TAFE is an integral part of the community and is very proud of the education, training and assessment.

Provider CRICOS: 01218G

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