Certificate II in Retail Services

BJ Network Consulting Australia

This qualification is part of the Retail Services Training Package. It reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Entry Requirements:

No minimum education

Structure:

12 units: 7 core; 5 elective

Subjects you can Study:

Core: Engage the customer; Communicate in the workplace to support team and customer outcomes; Work effectively in a service environment; Organise personal work requirements; Advise on products and services; Identify and respond to security risks; Contribute to workplace health and safety. Plus electives.

Related Careers:

Cashier, Sales Assistant,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Broome No info No
Wingfield No info No
Yarrawonga No info No Part time 2 weeks
BJ Network Consulting Australia is a Registered Training Organisation that provides training in business, management, asset maintenance, retail, hospitality, training and assessment, and warehousing. The provider also delivers customised training and on-the-job training and assessment. Workshop classes are conducted in groups of 10-12.

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