Certificate II in Customer Engagement

BSA Limited

This qualification is part of the Business Services Training Package. It reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

Course Fee:

$750.00

Entry Requirements:

No minimum education

Structure:

9 units: 3 core; 6 elective

Subjects you can Study:

Core: Conduct customer engagement; Prepare for work in a customer engagement environment; Communicate in the workplace. Electives: Use multiple information systems; Process credit applications; Conduct outbound customer contact; Develop product and service knowledge for customer contact operation; Process customer complaints; Operate a personal computer; Undertake elearning; Manage personal stress in the workplace; Use, communicate and search securely on the internet; Operate application software packages; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Sydney No info No
Sydney No info No Full time
BSA Limited is a Registered Training Organisation that delivers training in Telecommunications, Business and Aged Care.

Is the information on this page correct? Request update

Request Information
Enquiry form

Related courses
WA
VIC
NSW
QLD
ACT
SA
TAS
NT