Certificate III in Customer Engagement

BSI Learning Institute Pty Limited

This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Course Fee:

$1,995.00

Entry Requirements:

No minimum education

Structure:

12 units: 4 core; 8 elective

Subjects you can Study:

Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Cairns No info No Part time
Mackay No info No Part time
Sydney No info No Part time
Aitkenvale No info No Part time
Maryborough No info No Part time
Rockhampton No info No Part time
Chelsea Heights No info No Part time
Upper Mount Gravatt No info No Part time
BSI Learning Institute Pty Limited is a Registered Training Organisation which is committed to developing people so that they can excel in their chosen careers and meet the productivity and performance needs and expectations of their employers and their own vocational aspirations. Graduates will acquire a holistic education through the development of critical and independent thought, vocational, personal, employability skills, and deep knowledge of their field of interest. Additionally, graduates of BSI Learning will possess the following generic attributes: the practical and ethical application of their capability and competency; awareness and understanding of social, cultural and environmental responsibilities and accountabilities; the ability to communicate effectively with clients, peers, senior managers and the wider community; the capacity to lead, manage and work effectively within multi-disciplinary and culturally diverse groups of people and a ommitment to ongoing vocational development and life-long learning. BSI Learning Institute Pty Limited delivers qualifications in business, management, property, manufacturing, construction, retail and hospitality as well as corporate training and professional development.

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