Certificate II in Retail Services

Business Success Group Pty Ltd

This qualification is part of the Retail Services Training Package. It reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Entry Requirements:

No minimum education

Structure:

12 units: 7 core; 5 elective

Subjects you can Study:

Core: Engage the customer; Communicate in the workplace to support team and customer outcomes; Work effectively in a service environment; Organise personal work requirements; Advise on products and services; Identify and respond to security risks; Contribute to workplace health and safety. Plus electives.

Related Careers:

Cashier, Sales Assistant,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Manly No info Yes Full time 1 year
Manly No info Yes Part time 2 years
Established in 1993, Business Success Group Pty Ltd is a Registered Training Organisation offering a range of training to advanced diploma level. Courses are offered full time and part time, by distance education and as traineeships. Training can be delivered via flexible delivery - at a time and venue that suits the client.

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