Certificate III in Rail Customer Service - TLI33118

Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS:

This is a qualification for a person who is engaged in the rail customer service environment. They may perform a broad range of skilled applications in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures. It may also include responsibility for coordinating the work of others.This qualification is aligned to the following defined roles:passenger service officersenior customer service assistant/officerstation managerstation officer.No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Subjects

• Apply safeworking rules and regulations to rail functions
• Operate signal panel or equipment
• Operate as part of an emergency control organisation
• Manage disruptive and/or unlawful behaviour
• Advise on and construct fares for customers
• Provide revenue protection measures
• Perform lookout duties
• Complete workplace documents
• Safely access the rail corridor
• Apply fatigue management strategies
• Provide basic emergency life support
• Deliver a service to customers
• Identify and respond to signals and trackside signs
• Participate in environmentally sustainable work practices
• Apply local incident response procedures
• Apply awareness of railway fundamentals
• Apply positive behaviours in the workplace
• Apply awareness of safeworking rules and regulations
• Deliver and monitor a service to customers
• Maintain security of railway property and revenue
• Organise personal work priorities and development
• Clip and secure points
• Provide first aid
• Apply quality systems
• Ensure the confidentiality, privacy and security of customer information
• Implement and monitor work health and safety procedures
• Manage conflict
• Lead a work team or group
• Participate in workplace change

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