Charles Darwin University

Certificate II in Health Support Services - HLT23215

Charles Darwin University

Type of institution: University/Higher Education Institution
Level: Vocational Education and Training (VET)
CRICOS: 00300K

This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine but variable tasks in collaboration with others in a team environment. No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.


  • 12 units: 4 core
  • 8 elective


  • Produce dishes using basic methods of cookery
  • Maintain hard floor surfaces
  • Serve cafeteria customers
  • Communicate and work in health or community services
  • Operate machinery and equipment
  • Participate in workplace health and safety
  • Operate washing machines
  • Respond effectively to behaviours of concern
  • Use business equipment and resources
  • Perform conditioning and drying processes
  • Comply with infection prevention and control policies and procedures
  • Work with diverse people
  • Tend nursery plants
  • Provide ward or unit based food preparation and distribution services
  • Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Contribute to team effectiveness
  • Operate an incinerator
  • Clean kitchen premises and equipment
  • Collect and manage linen stock at user-location
  • Operate a forklift
  • Work effectively with others
  • Perform linen rewash
  • Perform routine servicing of plant, equipment and machinery
  • Work in a food handling area for non-food handlers
  • Process financial transactions and extract interim reports
  • Prune shrubs and small trees
  • Transport and store food
  • Treat weeds
  • Maintain furniture, fittings and room dressing
  • Plan for safe and efficient cleaning activities
  • Produce stocks, sauces and soups
  • Plant trees and shrubs
  • Deliver a service to customers
  • Finish products for despatch
  • Process and maintain workplace information
  • Perform kitchenware washing
  • Transport individuals
  • Conduct manual tasks safely
  • Maintain 'clean room' environments
  • Perform general maintenance and provide assistance to tradespersons
  • Conduct safe handling of laundry chemicals
  • Control washing extractor operation
  • Produce simple word processed documents
  • Sort and remove waste and recyclable materials
  • Use hygienic practices for food safety
  • Undertake routine stock maintenance
  • Produce cook-chill and cook-freeze foods
  • Prepare products for storage or despatch
  • Perform general cleaning tasks in a clinical setting
  • Treat plant pests, diseases and disorders
  • Inspect, fold and pack theatre linen
  • Maintain the quality of perishable items
  • Maintain cleaning storage areas
  • Organise and complete daily work activities
  • Produce appetisers and salads
  • Perform basic stain removal
  • Repair damaged laundry items
  • Operate hydro extractor
  • Prepare and maintain beds
  • Maintain a high standard of service
  • Apply chemicals under supervision
  • Maintain drainage systems
  • Participate in environmentally sustainable work practices
  • Handle medical gases safely
  • Apply cook-freeze and reheating processes
  • Handle and move equipment, goods and mail
  • Maintain carpeted floors
  • Prepare sandwiches
  • Undertake operational maintenance of machinery
  • Clean external surfaces
  • Use business technology
  • Follow basic food safety practices
  • Create and use spreadsheets
  • Clean wet areas

Further information

Students seeking a qualification targeted to a specific work area (such as cleaning or health administration) should select the required number of electives from the relevant group. A generic qualification may be obtained by selecting units of competency from across all elective groups.

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