Charles Darwin University

Certificate IV in Community Services - CHC42015

Charles Darwin University

Type of institution: University/Higher Education Institution
Level: Pre-degree
CRICOS: 00300K

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services. At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.


  • 15 units: 7 core
  • 8 elective


  • Contribute to ongoing skills development using a strengths-based approach
  • Assess and promote social, emotional and physical wellbeing
  • Manage communication processes to define the dispute
  • Facilitate the empowerment of older people
  • Manage personal stressors in the work environment
  • Uphold the values and principles of public service
  • Lead team effectiveness
  • Plan for the provision of pastoral and spiritual care
  • Provide pastoral and spiritual care
  • Engage respectfully with young people
  • Facilitate the interests and rights of clients
  • Provide sexual and reproductive health information to clients
  • Operate in a family law environment
  • Work with clients within the social housing system
  • Identify and respond to children and young people at risk
  • Provide intervention support to children and families
  • Work effectively with young people in the youth work context
  • Respond effectively to behaviours of concern
  • Facilitate community participation and social inclusion
  • Conduct a sound assessment of a dispute in preparation for mediation
  • Work with diverse people
  • Facilitate responsible behaviour
  • Manage and maintain tenancy agreements and services
  • Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities
  • Conduct assessment of carer's needs
  • Visit client residence
  • Undertake relationship and family work in the context of the agency and sector
  • Recognise and respond to crisis situations
  • Work collaboratively to maintain an environment safe for children and young people
  • Communicate using augmentative and alternative communication strategies
  • Support families to develop relationships
  • Facilitate the empowerment of people with disability
  • Support the recruitment, selection and induction of staff
  • Provide workplace coaching
  • Manage own professional development in responding to domestic and family violence
  • Work within a community development framework
  • Select and appoint contractors in the property industry
  • Provide advocacy and representation services
  • Gather and clarify information for the mediation process
  • Work in an alcohol and other drugs context
  • Engage with health professionals and the health system
  • Provide individualised support
  • Manage volunteer workforce development
  • Support carers to access information and services
  • Provide competent suicide intervention in a telephone counselling context
  • Apply government processes
  • Facilitate interaction between parties in mediation
  • Provide domestic and family violence support in non-English speaking background communities
  • Work with people with mental health issues
  • Plan for and provide care services using a palliative approach
  • Meet community information needs
  • Support the rights and safety of children and young people
  • Comply with legislation in the public sector
  • Work with forced migrants
  • Provide needle and syringe services
  • Provide client-centred telephone counselling
  • Work to empower Aboriginal and/or Torres Strait Islander communities
  • Engage and resource clients to improve their interpersonal relationships
  • Develop, facilitate and review all aspects of case management
  • Contribute to the review and development of policies
  • Mentor in the workplace
  • Respond to client language, literacy and numeracy needs
  • Confirm client developmental status
  • Plan and conduct group activities
  • Provide person-centred services to people with disability with complex needs
  • Use communication to build relationships
  • Respond to suspected abuse
  • Plan, organise and deliver group-based learning
  • Work with people experiencing or at risk of homelessness
  • Work effectively in relationship work
  • Support young people to create opportunities in their lives
  • Provide workplace mentoring
  • Work with clients to identify financial literacy education needs
  • Facilitate individual service planning and delivery
  • Improve clients' fundamental financial literacy skills
  • Facilitate mediation processes
  • Facilitate and monitor contact
  • Show leadership in the workplace
  • Participate effectively as a board member
  • Coordinate client directed services
  • Maintain work health and safety
  • Develop and provide community projects
  • Implement continuous improvement
  • Recruit, induct and support volunteers
  • Identify and analyse risks and opportunities in the property industry
  • Maintain a high standard of service
  • Increase the safety of individuals at risk of suicide
  • Plan, organise and facilitate learning in the workplace
  • Consolidate and conclude the mediation process
  • Implement board member responsibilities
  • Facilitate workplace debriefing and support processes
  • Facilitate changeover
  • Assist families to self manage contact
  • Work legally and ethically
  • Provide recovery oriented mental health services
  • Provide first point of contact
  • Provide telephone counselling in crisis situations
  • Provide first aid
  • Implement participation and engagement strategies
  • Provide group education on consumer credit and debt
  • Provide loss and grief support
  • Work effectively in the problem gambling sector
  • Address the needs of people with chronic disease
  • Assess co-existing needs
  • Interpret and use legal information
  • Lead volunteer teams
  • Develop and support relevant community resources
  • Provide brief interventions
  • Provide suicide bereavement support
  • Deliver care services using a palliative approach
  • Provide crisis intervention and support to those experiencing domestic and family violence
  • Provide alcohol and other drugs withdrawal services
  • Develop teams and individuals
  • Develop strategies to address unmet needs
  • Represent clients in court
  • Undertake property inspection
  • Provide education and support on parenting, health and well being
  • Undertake bicultural work with forced migrants in Australia
  • Develop and maintain networks and collaborative partnerships

Study information

CampusFeesEntryMid year intakeAttendance
Alice Springs No
Casuarina No
Katherine Town Centre No

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