Certificate IV in Government - PSP40116

Churchill Education

Type of institution: Registered Training Organisation
Level: Pre-degree

This qualification is part of the Public Sector Training Package. It covers occupational specific competencies for those working in operational roles without supervision in the public sector. Graduates at this level will apply knowledge and skills to demonstrate autonomy, judgement, and limited responsibility with established parameters. The generalist qualification is particularly suited to those working in an environment requiring multi-skilled personnel and/or small or regionally based organisations. Specialisation is possible in: human resources management; service delivery; land administration; injury claims administration; injury rehabilitation management; border protection, and revenue administration.


  • 15 units: 6 core
  • 9 elective


  • Conduct detector dog team training
  • Assist self-management of government service offers
  • Conduct an investigation
  • Process claims
  • Give evidence
  • Investigate Aboriginal land claims and/or applications
  • Participate as a member of a workplace emergency initial response team
  • Assess applications for grants, subsidies and rebates
  • Evaluate returns-based taxes
  • Identify and apply statute law
  • Create and maintain profiles
  • Provide workplace mentoring
  • Give and receive policy information
  • Promote and educate about injury management
  • Administer public reserves
  • Undertake initial rehabilitation assessments
  • Review human resource functions
  • Implement and monitor return to work plans
  • Maintain injury management case files
  • Operate as part of an emergency control organisation
  • Manage personal work priorities and professional development
  • Monitor performance and provide feedback
  • Manage information on legal entities, relationships and property
  • Develop and provide employment management services to candidates
  • Provide a consultancy service for human resource management
  • Contribute to health and safety of self and others
  • Identify and treat risks
  • Review operational schedules
  • Determine stamp duties
  • Support the recruitment, selection and induction of staff
  • Procure goods and services
  • Assess Crown land
  • Provide support to Parliament
  • Deal with incorrect payments and debts
  • Conduct situational workplace assessments
  • Support employee and industrial relations procedures
  • Introduce the government service delivery model
  • Work with interpreters
  • Provide a quotation
  • Conduct government service delivery interviews
  • Apply project time management techniques
  • Use border protection technology equipment
  • Undertake career planning
  • Handle compensation claims
  • Support policy implementation
  • Uphold the values and principles of public service
  • Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  • Compose complex workplace documents
  • Undertake legislative decision making
  • Interpret and assess contracts
  • Determine land tax liability
  • Provide workplace coaching
  • Coordinate land board sittings
  • Facilitate participation in government service delivery
  • Investigate tenure applications
  • Examine and test firearms
  • Encourage compliance with legislation in the public sector
  • Promote innovation and change through extension
  • Apply project human resources management approaches
  • Implement e-correspondence policies
  • Value diversity
  • Develop internal and external networks
  • Develop and implement work unit plans
  • Implement and monitor environmentally sustainable work practices
  • Administer government service delivery requirements
  • Assist government service recipients with complex needs
  • Use resources to achieve work unit goals
  • Monitor and review injury management cases
  • Use advanced workplace communication strategies
  • Develop return to work plans
  • Undertake native title assessments
  • Lead effective workplace relationships
  • Use translation services
  • Undertake compliance audits
  • Conduct initial claim assessments
  • Undertake project work
  • Develop operational effectiveness of detector dog teams
  • Provide scientific technical support
  • Provide input to change processes
  • Develop surveillance flight routes
  • Analyse surveillance products
  • Administer delivery of financial and other benefits
  • Make claim determinations
  • Apply government processes
  • Exercise delegations
  • Assist with specialist policy development
  • Gather and analyse information
  • Maintain workplace safety
  • Identify and select government service delivery options
  • Conduct patrols
  • Administer levies, fines and other taxes
  • Administer human resource processes
  • Deal with conflict
  • Deliver and monitor service to clients
  • Monitor reserves management
  • Monitor radiation
  • Command operational groups
  • Prepare and lodge non-claimant native title applications
  • Use public sector financial processes
  • Organise and undertake scientific/technological research

Study information

Campus Fees Entry Mid year intake Attendance
Samford Village Domestic: $2,850
No information available Yes No information available

Further information

Students seeking a qualification targeted to a specialisation (such as border protection or injury claims administration) should select the required number of electives from the relevant group. A generic qualification may be obtained by selecting units of competency from across all elective groups.

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