Certificate III in Mercantile Agents - FNS30415

CLET Training

Type of institution: Registered Training Organisation
Level: Pre-degree

This qualification is designed for individuals in job roles in the mercantile agents sector who apply a broad range of competencies using limited discretion and judgement while undertaking operations that may include debt collection, process serving and repossessions. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision. Licensing/Regulatory Information No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to the FNS Knowledge Guide Companion Volume for guidance on requirements.


  • 12 units: 8 core
  • 4 elective


  • Collect debts
  • Serve legal process
  • Locate subjects
  • Contribute to health and safety of self and others
  • Repossess property
  • Apply project risk management techniques
  • Implement processes for the management of a breach in compliance requirements
  • Work effectively in the financial services industry
  • Develop and document case recommendations
  • Initiate legal recovery of debts
  • Resolve disputes
  • Maintain financial records
  • Process customer complaints
  • Use business technology
  • Prepare financial reports
  • Apply principles of professional practice to work in the financial services industry

Study information

CampusFeesEntryMid year intakeAttendance
RPL Assessment Domestic: $995
International: $995
  • Full-time : 28 days
  • Online/Off-campus : 28 days

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