Certificate II in Customer Engagement

Cottonsoft Software Pty Ltd

This qualification is part of the Business Services Training Package. It reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

Entry Requirements:

No minimum education

Structure:

9 units: 3 core; 6 elective

Subjects you can Study:

Core: Conduct customer engagement; Prepare for work in a customer engagement environment; Communicate in the workplace. Electives: Use multiple information systems; Process credit applications; Conduct outbound customer contact; Develop product and service knowledge for customer contact operation; Process customer complaints; Operate a personal computer; Undertake elearning; Manage personal stress in the workplace; Use, communicate and search securely on the internet; Operate application software packages; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Marcus Beach No info Yes Online
Marcus Beach No info Yes
Established in 1987, Cottonsoft Software Pty Ltd is a Registered Training Organisation and a distance education institution. They provide training in information technology, business certificates and diploma courses.par They trade as Flexlearn.

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