CQUniversity Australia

Diploma of Travel and Tourism Management - SIT50116

CQUniversity Australia

Type of institution: University/Higher Education Institution
Level: Vocational Education and Training (VET)
CRICOS: 00219C

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.Possible job titles include:inbound groups managerinbound sales managerincentives managertour operations managermarketing managerproduct development managerreservations managertravel agency managersales managervisitor information centre manager.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • 23 units: 12 core
  • 11 elective


  • Use a computerised reservations or operations system
  • Construct promotional international airfares
  • Provide first aid in remote situations
  • Enhance customer service experiences
  • Process reservations
  • Package tourism products
  • Investigate and design e-business solutions
  • Prepare and monitor budgets
  • Construct advanced international airfares
  • Develop host community awareness of tourism
  • Lead and manage people
  • Operate commercial vehicle
  • Source and use information on the tourism and travel industry
  • Identify hazards, assess and control safety risks
  • Manage risk
  • Build and launch a small business website
  • Develop and implement marketing strategies
  • Use hygienic practices for food safety
  • Develop interpretive activities
  • Implement and monitor direct marketing activities
  • Address protocol requirements
  • Maintain product inventories
  • Plan and implement sales activities
  • Load touring equipment and supplies
  • Research and analyse tourism data
  • Prepare and present proposals
  • Establish and conduct business relationships
  • Provide visitor information
  • Manage diversity in the workplace
  • Develop, implement and monitor the use of social media in a business
  • Operate tours in a remote area
  • Lead tour groups
  • Make a presentation
  • Operate four wheel drive vehicle
  • Assess tourism opportunities for local communities
  • Obtain and manage sponsorship
  • Construct normal international airfares
  • Set up and operate a camp site
  • Prepare and present tour commentaries or activities
  • Operate coach/bus
  • Monitor staff performance
  • Coordinate production of brochures and marketing materials
  • Respond to a customer in crisis
  • Conduct oral communication in a language other than English
  • Create electronic presentations
  • Administer billing and settlement plan
  • Implement and monitor work health and safety practices
  • Plan e-marketing communications
  • Create a promotional display or stand
  • Participate in cooperative online marketing initiatives
  • Provide outdoor catering
  • Research and comply with regulatory requirements
  • Implement e-business solutions
  • Read and write information in a language other than English
  • Conduct complex oral communication in a language other than English
  • Manage finances within a budget
  • Prepare specialised interpretive content on cultural and heritage environments
  • Develop and maintain the general and regional knowledge required by guides
  • Manage meetings
  • Create and use databases
  • Manage volunteers
  • Provide advice on international destinations
  • Profile the market
  • Sell tourism products and services
  • Prepare specialised interpretive content on marine environments
  • Source airfares for domestic flights
  • Implement and monitor environmentally sustainable work practices
  • Roster staff
  • Develop and use complex spreadsheets
  • Research and share general information on Australian Indigenous cultures
  • Provide advice on Australian destinations
  • Provide specialist advice on cruises
  • Design and produce business documents
  • Develop in-house recreational activities
  • Provide first aid
  • Access and interpret product information
  • Process travel-related documentation
  • Book supplier products and services
  • Manage projects
  • Recruit, select and induct staff
  • Coordinate marketing activities
  • Develop and manage quality customer service practices
  • Read and write documents in a language other than English
  • Coordinate and operate sustainable tourism activities
  • Monitor work operations
  • Prepare quotations
  • Interpret financial information
  • Coordinate and operate tours
  • Manage conflict
  • Prepare financial reports
  • Write complex documents
  • Allocate tour or activity resources
  • Prepare specialised interpretive content on flora, fauna and landscape
  • Process accounts payable and receivable

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