Certificate III in Personal Injury Management - FNS30215
DeakinPrime
Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS:
This qualification is designed to reflect the job role of entry level employees within the personal injury management sector, who apply a broad range of competencies using limited discretion and judgement within the claims management function. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision. Licensing/Regulatory Information No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to the FNS Implementation Guide Companion Volume for guidance on requirements.
Structure
- 13 units: 7 core
- 6 elective
Subjects
- Assess and determine ongoing entitlements
- Implement customer service standards
- Develop work priorities
- Contribute to health and safety of self and others
- Participate effectively in the work environment
- Manage personal injury claims
- Work effectively with others
- Determine claim liability
- Collect, assess and use information
- Provide client-centred telephone counselling
- Process benefit payments
- Work within the personal injury management sector
- Deliver and monitor a service to customers
- Manage personal injury case loads
- Participate in negotiations
- Process customer complaints
