Certificate II in Retail Services

Encompass Community Services Inc

This qualification is part of the Retail Services Training Package. It reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Course Fee:

Australian: $1,135

Entry Requirements:

No minimum education


12 units: 7 core; 5 elective

Subjects you can Study:

Core: Engage the customer; Communicate in the workplace to support team and customer outcomes; Work effectively in a service environment; Organise personal work requirements; Advise on products and services; Identify and respond to security risks; Contribute to workplace health and safety. Plus electives.

Related Careers:

Cashier, Sales Assistant,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Geelong No info Yes Full time 6 months
Bannockburn No info Yes Full time 6 months
Established in 1999, Encompass Community Services Inc is a Registered Training Organisation. They provide training programs designed to be adapted to individual learning needs and expectations using proven training methods, motivation and encouragement. The programs offer opportunities to assist students in the development of skills and knowledge in their chosen career pathways. The provider offers smaller class sizes (maximum of 15) within a supportive environment and regularly collects statistical information to monitor, maintain and achieve continuous improvement in the delivery of its courses.

Is the information on this page correct? Request update

Request Information
Receive information from institutions offering similar courses

Related courses