Certificate III in Business - BSB30120

Federation University Australia

Type of institution: University/Higher Education Institution
Level: Pre-degree
CRICOS: 00103D

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.Licensing/Regulatory InformationNo licensing, legislative or certification requirements apply to this qualification at the time of publication.


  • Maintain business to business relationships
  • Use digital technologies to communicate in a work environment
  • Retrieve information from records
  • Process financial transactions
  • Interpret and apply medical terminology appropriately
  • Work in a team
  • Support personal wellbeing in the workplace
  • Manage patient recordkeeping system
  • Identify business risk
  • Design and produce business documents
  • Collect and record data
  • Maintain patient records
  • Assist with maintaining workplace safety
  • Articulate, present and debate ideas
  • Protect own personal online profile from cyber security threats
  • Develop and present business proposals
  • Participate in sustainable work practices
  • Maintain business resources
  • Assist with customer difficulties
  • Use business software applications
  • Organise schedules
  • Use knowledge management systems
  • Deliver and monitor a service to customers
  • Design and produce spreadsheets
  • Write simple documents
  • Purchase goods and services
  • Research and develop business plans
  • Develop self-awareness
  • Apply infection prevention and control procedures to own work activities
  • Process payroll
  • Prepare and process medical accounts
  • Process customer complaints
  • Apply the principles of confidentiality, privacy and security within the medical environment
  • Undertake project work
  • Support effective workplace relationships
  • Use inclusive work practices
  • Maintain financial records
  • Provide ICT advice to clients
  • Support marketing and promotional activities
  • Contribute to continuous improvement
  • Control records
  • Handle receipt and dispatch of information
  • Respond to the service needs of customers and clients with disability
  • Record stakeholder interactions
  • Securely manage personally identifiable information and workplace information
  • Identify and report online security threats
  • Apply critical thinking skills in a team environment
  • Maintain business records
  • Create electronic presentations
  • Use social media and online tools
  • Organise personal work priorities
  • Engage in workplace communication
  • Assist in controlling stocks and supplies
  • Organise workplace information
  • Advise on products and services
  • Use digital technologies to collaborate in a work environment

Study information

CampusFeesEntryMid year intakeAttendance
Mount Helen (Ballarat) Domestic: $6,444
  • Full-time : 1 year

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