Federation University Australia

Certificate IV in Information Technology Support - ICT40215

Federation University Australia

Type of institution: University/Higher Education Institution
Level: Pre-degree
CRICOS: 00103D

This qualification provides the skills and knowledge for an individual to be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core units with the potential for inclusion of a range of broader industry-specific units in the areas of service desk, database, sustainability and network support to suit particular needs.Licensing/Regulatory InformationNo licensing, legislative or certification requirements apply to this qualification at the time of publication.


  • 22 units: 8 core
  • 5 specialist
  • 9 elective


  • Install and manage a server
  • Install, maintain and modify customer premises communications cabling: ACMA Open Rule
  • Support small scale ICT projects
  • Implement maintenance procedures
  • Install, configure and secure a small office or home office network
  • Participate in ICT services
  • Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule
  • Install, configure and test network security
  • Configure a desktop environment
  • Determine and confirm client business requirements
  • Select cloud storage strategies
  • Install and test power saving hardware
  • Build a small wireless local area network
  • Manage resolution of system faults on a live system
  • Support users and troubleshoot desktop applications
  • Locate and troubleshoot ICT equipment, system and software faults
  • Assist with policy development for client support procedures
  • Identify physical database requirements
  • Action change requests
  • Create technical documentation
  • Relate to clients on a business level
  • Identify and use current virtualisation technologies
  • Install and upgrade operating systems
  • Install and test renewable energy system for ICT networks
  • Install and test power management software
  • Identify, evaluate and apply current industry-specific technologies to meet industry standards
  • Apply safe technical work practices for cabling registration when configuring ADSL circuits
  • Create basic databases
  • Monitor and administer a database
  • Create scripts for networking
  • Use structured query language
  • Contribute to copyright, ethics and privacy in an ICT environment
  • Complete database backup and restore
  • Provide first-level remote help desk support
  • Build a database
  • Develop and present feasibility reports
  • Develop workplace policy and procedures for sustainability
  • Support different operating systems
  • Produce server-side script for dynamic web pages
  • Install hardware to a network
  • Implement and monitor environmentally sustainable work practices
  • Configure and troubleshoot operating system software
  • Connect, maintain and configure hardware components
  • Deploy software to networked computers
  • Articulate, present and debate ideas
  • Evaluate system status
  • Identify and resolve client ICT problems
  • Automate processes
  • Identify and resolve common database performance problems
  • Install, operate and troubleshoot a small enterprise branch network
  • Use advanced optical test equipment
  • Install thin client applications for power over ethernet
  • Provide one-to-one instruction
  • Install, configure and test a router
  • Contribute to implementing and maintaining WHS consultation and participation processes

Study information

CampusFeesEntryMid year intakeAttendance
SMB (Ballarat) No

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