Certificate IV in Information Technology Support - ICT40215
Federation University Australia
Type of institution: University/Higher Education Institution
Level: Pre-degree
CRICOS: 00103D
This qualification provides the skills and knowledge for an individual to be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core units with the potential for inclusion of a range of broader industry-specific units in the areas of service desk, database, sustainability and network support to suit particular needs.Licensing/Regulatory InformationNo licensing, legislative or certification requirements apply to this qualification at the time of publication.
Structure
- 22 units: 8 core
- 5 specialist
- 9 elective
Subjects
- Install and manage a server
- Install, maintain and modify customer premises communications cabling: ACMA Open Rule
- Support small scale ICT projects
- Implement maintenance procedures
- Install, configure and secure a small office or home office network
- Participate in ICT services
- Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule
- Install, configure and test network security
- Configure a desktop environment
- Determine and confirm client business requirements
- Select cloud storage strategies
- Install and test power saving hardware
- Build a small wireless local area network
- Manage resolution of system faults on a live system
- Support users and troubleshoot desktop applications
- Locate and troubleshoot ICT equipment, system and software faults
- Assist with policy development for client support procedures
- Identify physical database requirements
- Action change requests
- Create technical documentation
- Relate to clients on a business level
- Identify and use current virtualisation technologies
- Install and upgrade operating systems
- Install and test renewable energy system for ICT networks
- Install and test power management software
- Identify, evaluate and apply current industry-specific technologies to meet industry standards
- Apply safe technical work practices for cabling registration when configuring ADSL circuits
- Create basic databases
- Monitor and administer a database
- Create scripts for networking
- Use structured query language
- Contribute to copyright, ethics and privacy in an ICT environment
- Complete database backup and restore
- Provide first-level remote help desk support
- Build a database
- Develop and present feasibility reports
- Develop workplace policy and procedures for sustainability
- Support different operating systems
- Produce server-side script for dynamic web pages
- Install hardware to a network
- Implement and monitor environmentally sustainable work practices
- Configure and troubleshoot operating system software
- Connect, maintain and configure hardware components
- Deploy software to networked computers
- Articulate, present and debate ideas
- Evaluate system status
- Identify and resolve client ICT problems
- Automate processes
- Identify and resolve common database performance problems
- Install, operate and troubleshoot a small enterprise branch network
- Use advanced optical test equipment
- Install thin client applications for power over ethernet
- Provide one-to-one instruction
- Install, configure and test a router
- Contribute to implementing and maintaining WHS consultation and participation processes
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