Certificate II in Customer Engagement

Fremantle Education Centre Inc

This qualification is part of the Business Services Training Package. It reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

Entry Requirements:

No minimum education

Structure:

9 units: 3 core; 6 elective

Subjects you can Study:

Core: Conduct customer engagement; Prepare for work in a customer engagement environment; Communicate in the workplace. Electives: Use multiple information systems; Process credit applications; Conduct outbound customer contact; Develop product and service knowledge for customer contact operation; Process customer complaints; Operate a personal computer; Undertake elearning; Manage personal stress in the workplace; Use, communicate and search securely on the internet; Operate application software packages; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Fremantle No info No
Fremantle No info No Part time
Established in 1974, Fremantle Education Centre Inc is a Registered Training Organisation specialising in training and assessment, professional development for educators and trainers, communication skills for the workplace, VET in School programs and labour market programs.

Is the information on this page correct? Request update

Request Information
Enquiry form

Related courses
VIC
WA
NSW
SA
NT
QLD
ACT
TAS