Certificate IV in Customer Engagement

Future Institute of Australia Pty Ltd

This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Course Fee:

Australian: $4,995

Entry Requirements:

No minimum education

Structure:

13 units: 3 core; 10 elective

Subjects you can Study:

Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Victoria Park No info No Online 1.5 years
Victoria Park No info No 1.5 years
Future Institute of Australia Pty Ltd is a Registered Training Organisation. They specialise in the areas of Leadership, Management, Customer Engagement and Business. They work closely with businesses to understand strategic objectives and align training programs to improve performance.

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