Certificate II in Retail Services

Help Enterprises Limited

This qualification is part of the Retail Services Training Package. It reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Entry Requirements:

No minimum education


12 units: 7 core; 5 elective

Subjects you can Study:

Core: Engage the customer; Communicate in the workplace to support team and customer outcomes; Work effectively in a service environment; Organise personal work requirements; Advise on products and services; Identify and respond to security risks; Contribute to workplace health and safety. Plus electives.

Related Careers:

Cashier, Sales Assistant,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Eagle Farm No info Yes Part time
Established in 1968, Help Enterprises Limited is a Registered Training Organisation with Employment and Training sites across South East Queensland. Training delivery hubs include Caboolture, Strathpine, North Lakes, Chermside, Eagle Farm, Fortitude Valley, Woodridge, and Southport. Help Training Institute will enable students to participate in programs within the following sectors; Community Services, Business, Technical Trades and Hospitality. Help Training Institute can also help students to check eligibility for any government funding opportunities.par The Institute also allows students to book into short Fee For Service courses such as Forklift, Construction White Card, RSA, RSG and Barista.

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