Certificate II in Customer Engagement

Institute of Management

This qualification is part of the Business Services Training Package. It reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

Course Fee:

Australian: $2,950

Entry Requirements:

No minimum education

Structure:

9 units: 3 core; 6 elective

Subjects you can Study:

Core: Conduct customer engagement; Prepare for work in a customer engagement environment; Communicate in the workplace. Electives: Use multiple information systems; Process credit applications; Conduct outbound customer contact; Develop product and service knowledge for customer contact operation; Process customer complaints; Operate a personal computer; Undertake elearning; Manage personal stress in the workplace; Use, communicate and search securely on the internet; Operate application software packages; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
East Perth No info No
Established in 2001, the Institute of Management is a Registered Training Organisation specialising in the design, development and delivery of accredited and non-accredited training programs and assessment tools. Institute of Management offers training in the areas of management and leadership; project and program management; human resource management; business management; business administration; change management; customer engagement and soft skills such as stakeholder management, communicating to influence and building high performance teams.

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