Certificate II in Retail Services

MADEC Community College

This qualification is part of the Retail Services Training Package. It reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Course Fee:

Australian: $2,660

Entry Requirements:

No minimum education

Structure:

12 units: 7 core; 5 elective

Subjects you can Study:

Core: Engage the customer; Communicate in the workplace to support team and customer outcomes; Work effectively in a service environment; Organise personal work requirements; Advise on products and services; Identify and respond to security risks; Contribute to workplace health and safety. Plus electives.

Related Careers:

Cashier, Sales Assistant,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Mildura No info No
Mildura No info No Online 5 months
Swan Hill No info No Full time 7 months
Berri No info No
Berri No info No 1 year
Marion No info No
Marion No info No Online 1 year
Mildura No info No Part time 1 year
Kadina No info No
Established in 1969, MADEC Community College is a Registered Training Organisation. It delivers a broad range of fee-for-service and government-funded programs for job seekers, industry, business, government and the Aboriginal and general communities. Programs range from workshops to Diploma level. Delivery sites are located in Victoria and South Australia.

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