Certificate II in Retail Services

National College of Vocational Education

This qualification is part of the Retail Services Training Package. It provides the skills and knowledge for an individual to be competent in a range of activities and functions in various retail store settings, such as retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Entry Requirements:

No minimum education

Structure:

12 units: 7 core; 5 elective

Subjects you can Study:

Core: Engage the customer; Communicate in the workplace to support team and customer outcomes; Work effectively in a service environment; Organise personal work requirements; Advise on products and services; plus more. Elective: Handle food safely in a retail environment; Receive and handle retail stock; Produce visual merchandise displays; Merchandise food products; plus more.

Study Pathways:

The Certificate II in Retail Services articulates into the Certificate III in Retail.

Accepts International Students:

Yes

Provider CRICOS: 03686G

Campus ATAR/OP Mid Year Intake Study Mode Duration
Batemans Bay No info
Canberra No info
Brisbane No info
Wollongong No info
Nowra No info
Established in 2001, National College of Vocational education is a Registered Training Organisation and CRICOS Provider with offices located in Brisbane, Batemans Bay, Canberra, Nowra and Wollongong. The training offered is flexible, enabling clients to choose the method/s of delivery. These methods include classroom, on-line,distance or a combination of these methods depending on the needs of the participant. The National college of Vocational Education offer the BSB42615 Certificate IV in new Small Business Management to suitable participants, under the New Enterprise Incentive Scheme (NEIS). The NEIS Program assists eligible unemployed people to start their own businesses. The National College of Vocational Education is flexible in its delivery methods, offering on the job training, online, and classroom based training. The method of delivery will be decided after a discussion with the client (and their employer if needed) and will be varied to suit the clients needs. All courses are designed to meet the student's needs and will be done in consultation with both the client and employer. The elective units chosen would be altered or adjusted to suit the desired job outcome sought, or local industry requirements. The National College of Vocational Education also offers training in Certificate IV in small business management to existing businesses, Certificate IV in Leadership and Management, Diploma of Business and Diploma of Leadership and Management, Certificate III in Retail and Certificate II in Retail Services, Certificate II in Hospitality, and Certificate III in Hospitality, Certificate III in Individual support (Ageing and disability support) and Certificate IV in Ageing support.

Provider CRICOS: 03686G

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