Certificate IV in Hospitality

National Training Organisation Pty Ltd

This qualification is part of the Tourism, Travel and Hospitality Training Package. It reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems. It provides a pathway to work as a supervisor in hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes, and coffee shops. It allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Entry Requirements:

No minimum education

Structure:

21 units: 9 core; 12 elective

Subjects you can Study:

Core: Enhance customer service experiences; Manage conflict; Lead and manage people; Manage finances within a budget; Coach others in job skills; Implement and monitor WHS practices; plus more. Electives: Use hygienic practices for hospitality service; Use hygienic practices for food safety; Respond to a customer in crisis; Address protocol requirements; Develop and use complex spreadsheets; Clean and tidy bar areas; Attend casino gaming machines; Roster staff; Purchase goods; Plan catering for events or functions; plus more.

Study Pathways:

Diploma of Hospitality; or Diploma qualifications in any service industry field.

Further information:

This qualification is suitable for an apprenticeship pathway.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Rydalmere No info No 2 years
Established in 200, National Training Organisation Pty Ltd is a Registered Training Organisation. NTO offers nationally recognised and accredited qualifications and traineeships in areas such as Business, Food Processing, Hospitality, Retail and Transport & Logistics. The provider also offers a range of short courses for workplaces including Food Safety Supervisors for hospitality and retail food outlets.

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