Certificate II in Hospitality - SIT20316

Quality Training and Hospitality College

Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS: 02880B

This qualification is part of the Tourism, Travel and Hospitality Training Package. It reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision. It provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes, and coffee shops.

Structure

  • 12 units: 6 core
  • 6 elective

Subjects

  • Clean glass surfaces
  • Maintain hard floor surfaces
  • Package prepared foodstuffs
  • Maintain the quality of perishable items
  • Participate in safe food handling practices
  • Prepare and serve non-alcoholic beverages
  • Use hygienic practice for hospitality service
  • Communicate in the workplace
  • Use hygienic practices for food safety
  • Provide housekeeping services to guests
  • Serve food and beverage
  • Clean kitchen premises and equipment
  • Provide visitor information
  • Work effectively with others
  • Conduct Keno games
  • Use hospitality skills effectively
  • Participate in environmentally sustainable work practices
  • Clean premises and equipment
  • Participate in safe work practices
  • Attend gaming machines
  • Show social and cultural sensitivity
  • Interact with customers
  • Conduct routine oral communication in a language other than English
  • Sell products and services
  • Provide porter services
  • Carry out basic workplace calculations
  • Prepare appetisers and salads
  • Produce simple word processed documents
  • Prepare rooms for guests
  • Sort and remove waste and recyclable materials
  • Launder linen and guests clothes
  • Prepare and serve espresso coffee
  • Receive and store stock
  • Prepare and present simple dishes
  • Transport and store food
  • Provide room service
  • Maintain cleaning storage areas
  • Operate a bar
  • Maintain financial records
  • Provide first aid
  • Operate a TAB outlet
  • Clean and tidy bar areas
  • Clean ceiling surfaces and fittings
  • Provide responsible service of alcohol
  • Process financial transactions
  • Maintain carpeted floors
  • Provide responsible gambling services
  • Create and use spreadsheets
  • Source and use information on the hospitality industry
  • Clean wet areas
  • Prepare and present sandwiches
  • Conduct basic oral communication in a language other than English
  • Source and present information

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